For that morning we discussed about the IT Sourcing Lifecycle and the Transition Phase. I already have a copy of the PowerPoint ahead of time and was able to read beforehand. The evening before our class for BPO, it was announced that we were supposed to attend the class 5 minutes earlier. Guess what? It didn’t happen because of the technician which ma’am really hated a long time ago for taking his job for granted and for being late all the time. Well, it doesn’t matter since we were able to cover all the topics that we were supposed to discuss and our group and other group was able to give their presentation to the class.
Okay moving forward, there are two kinds of lifecycle. First is Cullen, Seddon & Willcocks which proposed 4 phases – Architect, Engage, Operate, Regenerate – and every phases has its own stages. Under the Architect phase are Investigation which is to identify goals, Target is to identify the areas in which outsourcing can beneficial to their operations, Strategy or planning that will enable effective decision making during the rest of the life cycle and Design which define the planned configuration of the deal. Under the Second phase which is engage you need to Select and Negotiate to the most appropriate vendor then complete the transaction through a contract. After Engage Comes the Operate Phase where you need Transition from your old service to the new service smoothly then Manage the outsourcing relationship afterwards. Last but not the least is the Regenerate Phase which talks about if the client is going to refresh his/her contract or wheter to engage in additional contracts with the supplier.
The second Lifecycle doesn’t differ much though it has 7 phases provided by US GENERAL ACCOUNTING OFFICE which compares to 4 phases of Cullen, Seddon & Willcocks. But if you’re going to analyze they were just quite similar with each other. It only depends to the PM on which Lifecycle suits the project. The 1st phase is Determine the sourcing strategy 2nd is Define the operational model, 3rd is to Develop the contract, 4th is to Select provider, 5th is Transition to the provider, 6th is to Manage the provider’s performance and the 7th is to Ensure the services are provided.
It was also discussed the 4 major areas to focus on in transition projects. Resourcing Strategy, Risk Assessment, Communications, and Close out & Acceptance.
It was really great if you’re going to read the topic subject of discussion ahead of time before the teacher presents it to the class. In that way I didn’t have a hard time to understand the topic even though ma’am was rushing the discussion a little bit (No offense but it is true). Looking forward for the next topics and hope I won’t get late.